SHIPPING INFORMATION

OVERVIEW

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Our refund and returns policy lasts 30 days. After 30 days from your purchase date, we won’t be able to offer a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition as when you received it.

Some items are exempt from being returned. For instance, perishable goods like food, flowers, newspapers, or magazines cannot be returned. Additionally, intimate or sanitary products, hazardous materials, and flammable liquids or gases are non-returnable.

When returning an item, make sure to include a receipt or proof of purchase.

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There are specific situations where only partial refunds are given, such as:

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• Items not in their original condition, damaged, or missing parts due to reasons not related to our error.

• Items returned more than 30 days after delivery.

 

REFUNDS

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Once we receive and inspect your returned item, we’ll send you an email to confirm the receipt. We’ll also notify you whether your refund is approved or rejected.

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If approved, your refund will be processed and applied to your original payment method within 14 days after receiving the approval email.

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LATE OR MISSING REFUNDS

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If you haven’t received your refund 14 days after the approval email, please check your bank account again.

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Should the refund still not be visible, please contact your bank, as there may be a processing period before the refund is posted.

If you have done this and still haven’t received your refund, please reach out to us at contactus@miragear.co.uk.

We replace items only if they are defective or damaged. To request an exchange for the same item, please email us at contactus@miragear.co.uk and send your item to Miragear LTD, 80 Oxford Drive, Kippax, Leeds, LS25 7JD.

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SHIPPING RETURNS

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To return your product, please mail it to Miragear LTD, 80 Oxford Drive, Kippax, Leeds, LS25 7JD.

You are responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

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Shipping times for exchanged products may vary based on your location.

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For higher-value items, you may want to consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we’ll receive your returned item.

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NEED HELP?

For any questions related to refunds and returns, please contact us at contactus@miragear.co.uk.